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User Support Services Coordinator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

To ensure consideration, please apply prior to the review date. Moraine Valley Community College Office of Human Resources L167 (708) 974-5704

Posting Details

Position Information

Job Title User Support Services Coordinator
Classification Title
Department Client Services
Work Location Main Campus
Duties

Under general direction of the User Support Services Manager, the User Support Services Coordinator is responsible for the coordination of technical and operational staff. This includes the planning, design, installation, maintenance, inventory, training, security, and implementation of computing equipment, software and systems at the college. Also responsible for assisting with developing the User Services capacity planning, Help Desk operations, staff development, and providing assistance to college faculty, staff, and students.
The User Support Services Coordinator is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Education/Experience

1.Bachelor’s degree required.
2.Supervisory experience preferred.
3.Minimum of five years in an end-user computing environment.
4.Must demonstrate ability to logically approach problems.
5.A+/N+ Certifications, Microsoft/Apple Certifications preferred.

Qualifications

1.Advanced knowledge of help desk operations and systems.
2.Knowledge of Windows operating systems and Macintosh operating systems.
3.Familiar with computers, VDI, copiers, print systems and supported software packages.
4.Strong knowledge of personal computing hardware components and problem solving skills.
5.Excellent communication and organizational skills.

Position Status Full Time
Hours

Monday – Friday
7:00 am to 4:15 pm
On call 24 hours a day, 7 days a week.

Minimum Starting Rate $50,520.00
Hourly/Salary Salaried
Review of Applications Begins 06/13/2017

Posting Detail Information

Posting Number AP00111P
Open Date 05/31/2017
Close Date
Open Until Filled
Special Instructions to Applicants

To ensure consideration, please apply prior to the review date.
Moraine Valley Community College
Office of Human Resources L167
(708) 974-5704

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Chicago Tribune
    • HigherEdJobs
    • InsideHigherEd
    • Chronicle of Higher Education
    • MVCC Website/Posting
    • Employee of MVCC
    • Other
    • No Response
  2. * Are you a State Universities Retirement System (SURS) annuitant and currently receiving a monthly annuity?
    • Yes
    • No
  3. * Do you have the minimum of a Bachelor's degree?
    • YES
    • NO
  4. Do you have the minimum of five years in an end-user computing environment?
    • YES
    • NO

Documents Needed To Apply

Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter
Optional Documents
  1. Unofficial Transcripts
  2. Other Document